What service you call it ?

by Pegu on May 29, 2010

Recently it happened with me,

I have a reliance GSM prepaid connection of reliance Rajasthan Circle number : 902427XXXX. Without any request from my side, I received SMS on 22 May 2010 8:58:22AM from 52345 as follows : Dear Customer, U are subscribed to CallerTunes at Rs1/2 days, To cancel,SMS Unsub 1003 to 1552233 (Toll Free Reliance).
I did not do anything, but please be informed, I did not ask to activate the CallerTune service and by balance was promptly deducted.

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ICICI Bank’s ATMs not working in Udaipur, Rajasthan

by Pegu on April 10, 2010

Recently, I tried to use ICICI banks ATM located in Sector – 4, Hiran Magri in Udaipur. I found it was not working and on inquiring how long it had been not working, I got replies from curious onlookers that its not working for last few months!

ICICI Bank ATM Woe in Udaipur

Now imagine the cost of maintaining an account in ICICI Bank! If you do not keep Rs. 5000 minimum balance, it is almost Rs. 3200 a year, that Rs. 800 or more per quarter for not keeping the minimum required balance! Apart from this, there are many service charges with fine prints!

Now, with this kind of service charges, ICICI bank is unable to keep its ATM in working condition for months together!

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Three reasons why I hate Caller Tune or CRBT

February 21, 2010

Before you people get ideas, let me introduce myself. I am IVR developer myself. Caller Tune/Hello tunes, called CRBT technically, is nothing but IVR (Interactive voice response) system. Sadly, I am also one of those CRBT developers and I know CRBT is major revenue spinner for telecom companies as well as value added service providers [...]

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TRAI will allow to post complaints in its website

January 28, 2010

As per recent news, TRAI ( Telecom regulatory authority of India) will allow mobile subscribers to post complaints in there website www.trai.gov.in . This is an welcome step and if implemented properly, it will be great help for addressing any customer grievances. Here is the news : NEW DELHI: Empowering India’s 500 million plus mobile [...]

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Next big move : SLA for government services

January 5, 2010

What could be the next big move by ruling UPA(United Progressive Alliance) government at the center after RTI ( Right To Information) act, PMO has announced that service level agreement would be implemented for select government services for providing selected government services. Central government is targeting Delhi, Union territories to start this by April 2010. [...]

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Telecom companies fined for not verifying customer ID

December 22, 2009

Recent reports says that, many Telecom companies have been fined by DOT! In order to inflate their subscriber numbers, most probably, telecom operators are pushing their field marketing agents so much that they are compromising on a serious security issue of verifying customer identity details. Here is the news : NEW DELHI: The Government has [...]

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Bank pays for deficiency of service

December 11, 2009

I have come across a very interesting story where a bank consumer gets justice from supreme court of India. t took almost 10 years, but it finally happened when a bank account holder in Vijaya bank finally got back money which he lost due to deficiency of service by Vijaya bank. I am quoting the [...]

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Kingfisher Red will remove non-reclining seats in phased manner

December 5, 2009

On 21st November 2009, I wrote about non-reclining seats in Kingfisher Red airlines in India. I also wrote to its chairman about my inconvenience due to this in a 2 hour flight. I was almost overwhelmed by a response from the chairman himself. But than, you always expect that kind of customer friendly system from [...]

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MTNL offers half paise call per second!

December 2, 2009

So, is it another good news for mobile customers ? Public sector mobile service provider in Delhi and Mumbai has announced a 1 second call rate of half paisa to its own network and 1 paisa to other network! This makes 30 paise per minute to its own network and 60 paise to another network!

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SMS cost is now 1 paise! RCOM gift to Mobile users

November 29, 2009

Recently RCOM has announced SMS cost to be 1 paise only! This is the most logical pricing for SMS, according to me, as SMS does not use up any channel allocated for voice channels. Reliance Mobile customers can avail of two revolutionary SMS tariff plans: o One Paise per SMS with subscription fees of Rs. [...]

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