Before you people get ideas, let me introduce myself. I am IVR developer myself. Caller Tune/Hello tunes, called CRBT technically, is nothing but IVR (Interactive voice response) system. Sadly, I am also one of those CRBT developers and I know CRBT is major revenue spinner for telecom companies as well as value added service providers [...]
Consumer Blog
My Voice | My Grievance | My Opinion
Three reasons why I hate Caller Tune or CRBT
February 21, 2010 by Pegu | No Comments
TRAI will allow to post complaints in its website
January 28, 2010 by Pegu | 1 Comment
As per recent news, TRAI ( Telecom regulatory authority of India) will allow mobile subscribers to post complaints in there website www.trai.gov.in .
This is an welcome step and if implemented properly, it will be great help for addressing any customer grievances.
Here is the news :
NEW DELHI: Empowering India’s 500 million plus mobile users, [...]
Next big move : SLA for government services
January 5, 2010 by Pegu | No Comments
What could be the next big move by ruling UPA(United Progressive Alliance) government at the center after RTI ( Right To Information) act, PMO has announced that service level agreement would be implemented for select government services for providing selected government services. Central government is targeting Delhi, Union territories to start this by April 2010. [...]
Telecom companies fined for not verifying customer ID
December 22, 2009 by Pegu | No Comments
Recent reports says that, many Telecom companies have been fined by DOT! In order to inflate their subscriber numbers, most probably, telecom operators are pushing their field marketing agents so much that they are compromising on a serious security issue of verifying customer identity details. Here is the news :
NEW DELHI: The Government has imposed [...]
Bank pays for deficiency of service
December 11, 2009 by Pegu | No Comments
I have come across a very interesting story where a bank consumer gets justice from supreme court of India. t took almost 10 years, but it finally happened when a bank account holder in Vijaya bank finally got back money which he lost due to deficiency of service by Vijaya bank.
I am quoting the whole [...]
Kingfisher Red will remove non-reclining seats in phased manner
December 5, 2009 by Pegu | 1 Comment
On 21st November 2009, I wrote about non-reclining seats in Kingfisher Red airlines in India. I also wrote to its chairman about my inconvenience due to this in a 2 hour flight. I was almost overwhelmed by a response from the chairman himself. But than, you always expect that kind of customer friendly system from [...]
MTNL offers half paise call per second!
December 2, 2009 by Pegu | 1 Comment
So, is it another good news for mobile customers ?
Public sector mobile service provider in Delhi and Mumbai has announced a 1 second call rate of half paisa to its own network and 1 paisa to other network! This makes 30 paise per minute to its own network and 60 paise to another network! [...]
SMS cost is now 1 paise! RCOM gift to Mobile users
November 29, 2009 by Pegu | No Comments
Recently RCOM has announced SMS cost to be 1 paise only! This is the most logical pricing for SMS, according to me, as SMS does not use up any channel allocated for voice channels.
Reliance Mobile customers can avail of two revolutionary SMS tariff plans:
o One Paise per SMS with subscription fees of [...]
Telecom ombudsman for customer grievance ruled out
November 28, 2009 by Pegu | No Comments
Replying to a question in Rajya Sabha, Minister of State for Telecom Sachin Pilot has ruled out setting up ombudsman for telecom sector in India in line with banking ombudsman.
Most probably, this time Indian government has come under pressure from mobile operators and refused to set up an ombudsman for redress of customer grievances. [...]
Highspeed internet on your mobile phone
November 25, 2009 by Pegu | 2 Comments
Sistema Shyam Teleservices (SSTL) plans to integrate its voice service with the internet. They plan to introduce new smart phones along with other mobile phone manufacturers like ZTE, Fly, Samsung, Huawei. These phones will be configured specially to carry high speed data.
According to the news, SSTL has upgraded their BTS ( Base Transmission Station) [...]
