Though it is easy to expect best services from Mobile Service provider and the best tariff plans asw ell as schemes, subscribers should have few responsibilities too. After all wireless spectrum is a finite natural resources and it is good to share it with all of us in a mutually benefecial way. Here is list of my own subscriber responsibilities:-
1. Pay bills on or before time. This will not only help the mobile operator with their cash flow, it will also help your mobile connection uninterrupted.
2. Use Automatic Bill payment like online payment, ECS ( Electrinic Clearing System by banks) easier for you as well as Mobile Service operators.
3. Spend few times and respond to various surveys/polls conducted by mobile operators about their services.
4. Spend few times in reading the bills sent by service providers. Notify Customer Care imemdiately if any confusion. Prefer to communicate by email as it will record your communication and will help in future for any dispute.
5. Do not make spam calls.
6. Report to customer care promtly if you receive any overseas calls from local number.
7. Read carefully about terms of conditions of any value added services. Many people ignore these terms and conditions and later argue with Custome Care Executives.
8. Learn and use IVRS of the call center. Customer Care executives are finite in number.
Any internet and mobile infrastructure is national property.
I will try to follow these myself.
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