Today, I have realised again how important it is to know about your rights as a consumer! E-Ticketing is not anything that is new in India, and not new for Indian Railways too! But if you do not know much about the IRCTCs E-Ticketing Service and Electronic Reservation Slip, chances are, you might be extorted money by TTE(Traveling Ticket Examiner)! That is what exactly happened with my family today on 25th Mar 2009!
They were traveling by Rajdhani Exp and forgot to take the print out of the ticket with them! So they called me up as I was not traveling with them, and I told them their birth number and coach numbers. They boarded the train and started their travel. When TTE came checking for tickets, he told them that this kind E-Ticket is not allowed, they must get a print out, send FAX to next station or pay up. Since my family were travelling alone first time without me, they had no idea! When they called up, I explained to them. And then only they came to know and prepare themselves to face the TTE!
As per ERS ( Electronic Reservation Slip), if passenger does not take a print out, TTE is supposed to charge Rs. 50 per ticket. But many TTEs try to take advantage of one’s ignorance or lack of will to fight for rights, and take some money!

As far as I know, here are the remedies you can take if you happen to forget to take a print out of the ticket:-
1. At least get SMS form some one who can send u the PNR number.
2. Confront TTE to give you the ticket and pay Rs. 50 to him.
3. If TTE does not agree, call up irctc.co.in on their 24 hours customer care and inform. TTE might get suspended
4. Normally Vigilance Officers travel in rajdhani Express trains. Contact them immediately and report about the TTE.
It Happened With Me
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