Consumer Blog

I have been using Airtel post paid connection of Rajasthan circle for last 5 months or so. While applying for the connection, I made clear to the Airtel sales executive that I would be mainly using the connection for GPRS and roaming facilities which he dutifully claimed that Airtel is best for both.

I was traveling to Kolkota for last few months I had no problem in either accessing voice calls or GPRS. But I had to go to Guwahati on 26th July 2009 and my trouble started. And let me assure you, it is not only accessing voice calls, but also GPRS, and the saddest part is I was getting frustrated all the time while trying to connect to Airtel GPRS using Mobile Office. I called up 121 and average time for speaking to any customer care agent had been 20 minutes and I was holding the call like a fool while listening to the prompt, ” your call is important to us, please hold the line while we transfer the call to a customer care execuitve.” It normally took me around 10 minutes to 20 minutes. I am a patient guy.

I spoke to Mr. Sunny on 30th morning at around 00:30 hours and he made me do many things, but GPRS just did not work for more than 30 mins.

I forgot about it again the whole day and faced the same problem while trying to connect to GPRS at night. This time I spoke to Mr. Surinder at arund 11:41PM and i got to speak to him at around 12:13Am, 31st Jul 2009. Sadly, he made me do many settings and it never worked.

So, bottom line is, do not trust Airtel promises about GPRS and roaming. Better still do not take Airtel post paid connection. Because I am going to surrender Airtel as soon as I get back to Jaipur from Guwahati around mid August 2009.