Consumer Blog

Now this is what I call news! For long, consumers has been payign service tax and premium charges to telecom companies! But there was never any talk on quality fo service! I remember one incident when my friend complaint to Reliance Customer care about calld ropping at his residence and working fine at other places, customer care people used to laugh at him! Also explaining him to live with it as it is a problem of poor signal!

I hope, with this new regulation from TRAI, Mobile Operators will no longer be able to laugh off call dropping, poor signal charges! They have to maintain 98% signal everywhere now!

Also, any refund has to be made within a week! That reminds me, when I got diconnected my numbers from Vodafone, I was told repeatedly that I would get my refund in 45 days to 60 days from the date of disconnection! Now it will be within 7 days!

Here is the news :

NEW DELHI: Telecom regulator TRAI on Friday specified regulations for mobile and landline services to monitor the quality of service (QoS)
offered by telecom operators. The telecom sector already has QoS regulations in place, but those were specified in 2005. Trai, or the Telecom Regulatory Authority of India, has now tightened these benchmarks. It has brought the pre-paid segment under the gamut of the new regulations. Source : Economic Times

Sory, TRAI press release does not open! Quality of Service! So I posted link to Economic Times News !

Here is screen capture!