Finally, TRAI ( Telecom Regulatory Authority of India) has come out with directive to Value Added Service providers to take explicit consent from subscribers before enabling any accidental subscription to Value Added Service. Click here for the link to TRAI Press Release.
And here is the news in Economic Times:
NEW DELHI: Telecom regulator Trai on Monday directed operators to seek explicit consent from mobile phone users before activating any value-added services (VAS) such as call ring-back tone and hello tunes.
The directive comes in the wake of increased consumer complaints over services activated without the subscriber’s consent. Trai has mandated that operators maintain transparency and communicate clearly the details of the services being offered to the subscriber through SMS
, fax or e-mail. Source and full text.
Most probably, TRAI did not mention that many Mobile Operators and VAS operators activates some subscription based services without subscribers consent and charge them unless they don’t complaint against in their customer care. I have explained this scenario earlier in did you know section.
But this is an welcome and timely step by TRAI and I hope this will benefit mobile and land-line subscribers from paying few extra charges to telephone operators.
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