As per recent news, TRAI ( Telecom regulatory authority of India) will allow mobile subscribers to post complaints in there website www.trai.gov.in .
This is an welcome step and if implemented properly, it will be great help for addressing any customer grievances.
Here is the news :
NEW DELHI: Empowering India’s 500 million plus mobile users, the country’s telecom regulator has decided to set up an online customer redressal mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
Put simply, any customer can log on to this web-based system, that will be maintained by Trai, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint, a top Trai official told ET.
This official also added that this system would enable Trai to monitor if customer grievances were being addressed. “We can then see as to what per cent of customer complaints are addressed,” the Trai official explained.
Source : Economic Times
News
February 15th, 2010 at 12:28 pm
Dear Sir,
I shall be highly oblige if you let me know the rules for filling the Customer Application Form fo new Mobile Connection in details as
1. Regarding over writting
2. Size of paper of Identity (maximum,Minimum)
3. Visibality of Identity Card(In this matter I want to say you that all of the most voter ID in West Bengal are very poor in picture and for that reason the xerox copy of ID is not proper visible.I am saying that there is a face of a man only)
4. When we fill the form it is possible that we make mistake in this situation what should have to do.
5.When some one sign it is also possible that it may differ slightly as in all.
and also many more.
Sir once again I am requesting you that pl send me all the rules for filling the form.Also I request you to gime the contact number so that I may call sometime.
I hope you will must reply immediately.
Thanking You
Yours Truly
Rajendra Prasad
May 30th, 2010 at 6:51 am
Dear sir,
This is Shuaib,a responsible indian citizen, wants a help from you,please help me out. I am using Delhi AIRCEL telecom mobile services and from aircel side I get a call regarding VAS, they people tell me about the offers and after some time services are activated on my number while I did not ask the caller to activate.I lodge a complain but no waiver is given, only the service is deactivated. Apart from this I am overcharged as one paisa for every call but they people say I am not being overcharged.
Hoping you a positive action.
Thanking you
Yours truely
Shuaib Alam Saifi
June 8th, 2010 at 1:06 pm
Sir,
My cell ph no is 9477454253 (BSNL no),in kolkata.And my address NARAYANPUR,p.o.- Rajarhat Gopalpur,kolkata-700136,west bengal.BSNL tower name is “NARAYANPUR” is very nearest from my home.maximum time tower breake.5 to 6 times in every month.From last 6 month.I complained every time but they responsed after 2-3 days.Plz solve my problem.
I hope you will must reply immediately.
Thanking You
Yours Truly
Sujay Halder
July 25th, 2010 at 8:15 am
On dated 24th july 2010,Reliance mobile has deducted Rs30/ as activation charge for live chat package,this i never requested nor i know about such package.As highest authority, what action will be taken at your end to stop such menace by this service provider.This AMBANI Company is doing money by day light robbery and it is surprising that despite various complaints, authority is keeping its eyes shut.