It started with bang in Indian mobile phone industry with biggest network, lowest tariff rates, it fizzled out soon! It has started 3G services almost everywhere in India, but failed to excite any one. One of my friend got one 3G connection, he went to BSNL office to get it activated and learn how to use! He ended up teaching the BSNL DGM about 3G, its usage. He read out the 3G tariff plans to BSNL officials, explained them and realised that BSNL 3G is one of the stupidest tariff plan possible which would not allow any sensible person to opt for BSNL 3G services! He killed his 3G then and their. His 3G phone, N90, is now used for browsing net on GPRS.

Many people say many things about the downfall of BSNL, only 3G operator in India. Major reason could be its failure to add capacities in its network. The other biggest reason is, lack of sense of customer care. If you try to get help from BSNL customer care, you will realise how different they are from other private mobile operators.

Recently, even PM Dr. Manmohan Singh may meet top BSNL officials for plummeting revenue ad customer base.

NEW DELHI: Concerned over BSNL’s falling revenues, Prime Minister Manmohan Singh is likely to meet the top brass of the telecom PSU and Communication and IT Minister A Raja to look into causes and find ways to improve performance. A senior BSNL official said that the Department of Telecom has asked BSNL to be prepared for such a meeting with the Prime Minister. Source.

Meeting of no meeting, if BSNL does not change, very soon it will find itself without any subscriber, for sure.

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