Consumer Blog » Mobile Phone

BSNL – the lone ranger

myvoice — Sun, 15 Nov 2009 06:35:47 +0000

Have you thought about Indian Telecom industry and BSNL ? You will realise, in this growth of Telecom subscriber and addition of new Telecom operator, BSNL is one telecom operator in India, which is losing subscriber on monthly basis as well as market share! It is the only one telecom company in India who is swimming against the tide – a lone ranger!

It started with bang in Indian mobile phone industry with biggest network, lowest tariff rates, it fizzled out soon! It has started 3G services almost everywhere in India, but failed to excite any one. One of my friend got one 3G connection, he went to BSNL office to get it activated and learn how to use! He ended up teaching the BSNL DGM about 3G, its usage. He read out the 3G tariff plans to BSNL officials, explained them and realised that BSNL 3G is one of the stupidest tariff plan possible which would not allow any sensible person to opt for BSNL 3G services! He killed his 3G then and their. His 3G phone, N90, is now used for browsing net on GPRS.

Many people say many things about the downfall of BSNL, only 3G operator in India. Major reason could be its failure to add capacities in its network. The other biggest reason is, lack of sense of customer care. If you try to get help from BSNL customer care, you will realise how different they are from other private mobile operators.

Recently, even PM Dr. Manmohan Singh may meet top BSNL officials for plummeting revenue ad customer base.

NEW DELHI: Concerned over BSNL’s falling revenues, Prime Minister Manmohan Singh is likely to meet the top brass of the telecom PSU and Communication and IT Minister A Raja to look into causes and find ways to improve performance. A senior BSNL official said that the Department of Telecom has asked BSNL to be prepared for such a meeting with the Prime Minister. Source.

Meeting of no meeting, if BSNL does not change, very soon it will find itself without any subscriber, for sure.

Systema offers per-second plan

myvoice — Fri, 09 Oct 2009 07:53:18 +0000

TRAI (Telecom Regulatory Authority of India) has come out with another consumer friendly suggestion for Telecom companies in India. In its recent recommendation, it has asked telecom companies to charge user per second basis. In this new charging scheme, mobile user will be charged per second basis instead of existing pulse basis. Presently, telecom companies charge pulse basis and 60 seconds s considered one pulse. Even if a mobile user talks for hardly 20 seconds, he is charged one unit, for 60 seconds. It has been a revenue earner for telecom company, but it was unfair to mobile users.

Taking cue from TRAI, Systema, which has launched its telecom service recently in Delhi, has started charging user per second basis.

DELHI : Sistema Shyam Teleservices (SSTL) has launched its telecom services in Delhi on Thursday under the MTS brand.
SSTL, a 74:26 JV between Sistema of Russia and the Shyam Group of India, is offering a per-second billing tariff plan. It has positioned itself on data platform with its launch in Delhi.
New telecom licencee MTS launched its high-speed wireless internet services under the brand name, MBlaze offering speeds of up to 3.1 mbps. Sistema Shyam is expecting to source a significant share of revenues from its data transfer services.

The operator is present in six out of the total 22 telecom circles and plans to launch its services in Karnataka and Mumbai by the year-end.

Source : Economic Times.

Mobile phone Etiquette

myvoice — Sat, 18 Apr 2009 13:44:45 +0000

While you were reading a book in train, suddenly some ones mobile rings loudly and he starts talking on phone loudly ?

Did that ever happen to you ? You feel uncomfortable! It is called Mobile phone Etiquette or lack of it! While using Mobile Phone, one should should follow some simple courtesy!

Here are few tips to follow Mobile phone Etiquette :

1. All mobile has silent and vibration mode. One must use it at various appropriate places like meetings, movies, places of worship, seminars etc, in fact all public places!

2. When you are with a date, or hanging out with friends, discussing something important, take a phone call, but say, excuse me, please let me take this call, I would be very brief!, Than you make the Mobile Phone conversation actually brief as well as talk in low voice.

3. Never talk loud on Mobile Phone! Your phone has very powerful microphone which can detect low voice too! If you shout loud, that will not increase the Mobile Signal Strength! You talking on phone should not disturb others!

4. Don’t take phone calls and make phone calls while driving! Its is not only illegal in India, but also it is dangerous.

5. Use text messages, yes SMS. SMS facility is in every phone and one must use it. SMS is useful specially while in meeting, traveling, or in public places where it is difficult to talk or hear.

6. Avoid using loud and irritating ringtone!

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