Replying to a question in Rajya Sabha, Minister of State for Telecom Sachin Pilot has ruled out setting up ombudsman for telecom sector in India in line with banking ombudsman.

Most probably, this time Indian government has come under pressure from mobile operators and refused to set up an ombudsman for redress of customer grievances. Mobile operators charges fully to customer with full monthly rental along with taxes, surcharges etc. even if their network is down for few days, whatever the reason.

I hope, banks do not start demanding scrapping for banking ombudsman in line with refusal to setting up of telecom ombudsman.

Here is the news about ruling out of setting up telecom ombudsman :-

NEW DELHI: Government on Thursday ruled out setting up an ombudsman to redress complaints of poor mobile telephony services like call drops saying state-run BSNL/MTNL were taking effective steps to upgrade technology. Replying to supplementaries during Question Hour in Rajya Sabha, Minister of State for Telecom Sachin Pilot said while the telecom revolution has led to India having one of the world’s cheapest call rates, it has also led to congestion in networkleading to call drops. Source.

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