I bought a Xolo mobile Xolo Q900S in 10 March 2014 and it went to its service centre on 3rd June 2014, that is after 84 days! Since then, no update about after many Email enquiry, except useless reply like, its still under repair, we will soon get back to you. yes, they have a toll free customer service number and that can not be dialed from Airtel Mobile of Rajasthan! And today is 19 Jun 2014!
With that experience with Xolo, I can safely write my top three reasons not to buy Xolo Mobile, forget their advertisements in TV or forget their sponsoring NewsHour in TimesNow!
1. Quality Control Issue
Xolo must be having poor quality control issue which means they have no control on quality of their mobiles manufactured. In a lot, there may be good quality mobile and there may be poor quality mobile and you can never be sure if the one you bought is of good quality! Its like lottery, you are having a good day, buy Xolo and you may end up getting a good phone else, you will be frustrated with their service and Xolo mobile!
2. Very poor service
For 16 days, there is no information when the mobile will be repaired! On contacting couple of other Xolo owner, everybody told me that, it takes at least a month to get Xolo mobile repaired or serviced! Well, in this age of Twitter/Facebook such poor service is no longer acceptable and its shameful even for Indian standard!
3. Poor Communication
The Xolo Service Centre in Udaipur has phone number, but if you dial that it just rings, no one picks up the call. Also, if you ask them when the mobile will be repaired, inittially they will say, one week, then it will be 15 days and then after 15 days, it will be another 10 days! Actually, they have no clue when a mobile will be repaired or serviced! This is mst pathetic part of Xolo!
So, if you do not want to get frustrated with quality of phone and quality of service, please do not buy Xolo Mobile! You may be saving some money now, but end up losing more later! Those impressive tech specs are just on paper, practically they are useless when your mobile remains at customer service for more than a month!